Shipping policy

Shipping Policy

 

Shipping Cost

  • Standard Shipping within the United States is a $3.99 when the order value is less than $50.00
  • Standard Shipping within the United States is FREE when the order value is greater than $50.00
  • Shipping prices to Canada will ship via USPS and will have a flat rate of $15.95
  • Shipping prices outside of Canada and the USA will vary based on the current USPS rates.

Shipping Locations

  • We ship Worldwide
  • UPS International Orders CANNOT be shipped to a PO Box. If you choose this option and do enter a PO Box, your order will be shipped via USPS Priority Mail International instead.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small-time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at loveleighgiftco@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

Tracking

  • If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
  • Carrier Contact Numbers:
  • USPS: 1-800-275-8777
  • International USPS: 1-800-222-1811
  • UPS: 1-800-742-5877

Additional Information

  • *Please email me at loveleighgiftco@gmail.com if you have not received a picture of your order to approve within 3-4 business days. Sometimes the emails I send with picture attachments get flagged as spam or don't go through at all.

    Email servers perceive picture attachments as "inappropriate" content and don't even push it through to spam sometimes! Please email and I will attach a picture to our email thread so it will go through and I can ship right out! If I don't hear an approval response, I will wait 5-7 business days and then ship out to you. 

    Love Leigh Gift Co. is NOT responsible for:
  • Delays with USPS shipping
  • International Duties or Customs charges
  • Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
  • We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

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IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: 

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.